IncaSpin Privacy Policy | Data Protection 2026

When you register with us, we collect your name, date of birth, email address, phone number and postal address. During account verification (KYC - Know Your Customer), we may ask for copies of identity documents, proof of address, and payment method details. We also collect information about your account activity: login history, deposits, withdrawals, game play, betting patterns and any communication you send us via live chat or email. For mobile and browser users, we collect technical data including IP address, device type, operating system and cookie identifiers to improve your experience and detect fraud.

We collect your information to: set up and manage your account; process deposits and withdrawals; verify your identity and age (we only accept players aged 18+); comply with UK Gambling Commission licensing obligations and anti-money laundering (AML) regulations; prevent fraud, problem gambling and underage play; personalise your experience and deliver customer support; send you promotional offers (only if you've opted in); and analyse how our platform is used to improve our games and services. Your data helps us keep our community safe and our operations lawful.

We process your data under several legal grounds: contract performance (to provide our service), legal obligation (UK Gambling Commission regulations, AML and KYC requirements), legitimate interest (fraud prevention, platform security, customer support), and your consent (for marketing communications). You can withdraw consent for marketing at any time via your account settings or by contacting our support team. Processing for regulatory compliance cannot be withdrawn, as it is a condition of our operating licence.

We share your information with: payment processors and banks to handle deposits and withdrawals; our game providers (Microgaming, NetEnt, Play'n GO, Pragmatic Play, Evolution Gaming and others) to deliver games and verify fair play; identity verification partners for KYC checks; the UK Gambling Commission and other regulators if required by law; and our customer support and fraud-prevention teams. We do not sell your data to third parties for marketing. All third parties are bound by strict data protection agreements.

We retain your account information for as long as your account is active and for a minimum of 5 years after closure, as required by UK Gambling Commission regulations and anti-money laundering law. Transaction records, including deposits and withdrawals, are kept for at least 5 years for audit and regulatory purposes. KYC documents (identity and address proof) are retained for the same period. Technical logs and cookies are typically retained for up to 12 months. If you request account closure, we will anonymise or delete non-regulatory data where permitted by law.

Under UK data protection law, you have the right to: access a copy of your personal data; request correction if information is inaccurate; ask us to delete your data (subject to regulatory retention requirements); restrict how we use your information; object to processing; and request portability of your data in a structured format. You also have the right to lodge a complaint with the UK Information Commissioner's Office if you believe we have mishandled your data. To exercise any of these rights, contact our Privacy Officer using the details at the end of this policy.

We protect your data using SSL encryption, secure servers and strict access controls. Only authorised team members can view sensitive information, and all staff are trained in data protection. We conduct regular security audits and comply with the UK Gambling Commission's technical and operational standards. However, no online system is 100% secure. While we do our best to protect your information, we cannot guarantee absolute security. You are responsible for keeping your login credentials confidential.

We use cookies and similar technologies to remember your preferences, keep you logged in, analyse site traffic and prevent fraud. Cookies help us deliver a personalised experience and measure the success of our marketing. We use both session cookies (which expire when you close your browser) and persistent cookies (which remain on your device). For full details on the types of cookies we use, their purpose and how to manage or disable them, please see our Cookie Policy.

We may update this privacy policy from time to time to reflect changes in law, regulation or our practices. We will notify you of any material changes by email or by posting a notice on our platform. Your continued use of IncaSpin after changes have been published constitutes acceptance of the updated policy. We recommend reviewing this page regularly to stay informed.

If you have questions about this privacy policy, wish to exercise your data rights, or want to lodge a complaint, please contact our Privacy Officer via live chat (available 24/7) or email [email protected]. We will respond to privacy requests within 30 days. You can also contact the UK Information Commissioner's Office if you believe your data protection rights have been violated. IncaSpin is licensed and regulated by the UK Gambling Commission.